One questionfor every agency on the shortlist
“What happens to my money if the coverage never comes?”
Agency A
a paragraph about relationships Agency B
a paragraph about relationships AceItYou get your money back.in the agreement, before kickoff
That question matters more here than almost anywhere, because lifestyle and wellness brands rarely have a fiscal year to be patient with. You are usually founder funded with a small team. You already paid for the inventory, the shoot, and the booth. Your best window is a season, sometimes a single month, and gift guide deadlines do not move because your agency was still building lists in week six. A wasted retainer in this category is not a line item. It is a launch that missed, stock sitting through the quarter it was made for, a wholesale conversation you could not back with press, and rankings and AI answers that still belong to the brand next to you on the shelf.
So we took that bet off your side of the table. Placement targets, outlet tiers, timelines, and deliverables are agreed before kickoff, and if we do not deliver what we committed to, on the timeline we committed to, you get your money back. We guarantee the work and the agreed deliverables rather than promising that one named editor at one named title says yes on a chosen date, because no ethical agency sells you another person's decision. That narrows what we promise. It does not narrow the refund.
Three more things to press any shortlist on. Senior people run your account, with no junior account manager learning your category on your budget. Replies land in 1 to 2 hours, which matters when a gift guide deadline is three days out. And PR, SEO, and web sit in one team out of Austin, so the coverage we earn also lifts your rankings and your visibility inside AI answers.