Twelve of them, paid against dashboards nobody opened, no coverage earned, no map pack movement, and the same two rooms down the street still taking the reservations, is a genuinely expensive year.
Which is why the outcome goes in writing. Targets, deliverables and timelines are agreed before kickoff, and if we do not deliver what we committed to, on the timeline we committed to, you get your money back. We will not pretend a ranking position is ours to sell, because any agency selling that is misleading you. What we commit to is measurable: map pack positions on the terms that fill tables, qualified organic traffic, review growth, direct orders taken back from the delivery apps, and citations in AI answers. Every agreed item carries the refund. Senior people only, replies in 1 to 2 hours.
Where a dollar goesSingle digit margins
FoodLaborRentOpsMargin
Twelve retainers, paid againstDashboards nobody openedNo coverageNo map pack movementThe same two rooms
In writingbefore kickoff
Agreed results or your money backMap pack positions on the terms that fill tablesQualified organic trafficReview growthDirect orders taken back from the appsCitations in AI answers
A ranking positionnot ours to sell